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Short answers, each linking to the full page.

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Getting started

Running client work end to end: projects, tasks, time, approvals, budgets and invoices in one place. Every task carries both what it is and what it is worth, so you know whether a project is still profitable before it becomes a problem. See what is TimeTracker.
You can track your first hour in a few minutes. A full setup – clients, projects, rates, schedules, roles – is an afternoon. See the setup checklist.
Yes, as many as you like. Switch between them from your workspace list. See switching workspaces.

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Plans, seats and billing

No, it is permanent. A team of up to 3 can use it indefinitely. See plans and features.
Recording your work is free. Resolving it is paid. Anyone can track time, fill in a timesheet, submit an expense and request leave. Only a paying workspace can approve any of it, invoice it, or export it. See Free vs Pro.
Three. The fourth person is the paid wall. See seats.
Yes. An open invitation is access, so it takes the seat straight away. Revoke unused ones to free seats up. See pending invitations.
Yes. A portal contact signs in like anyone else. Plan for that before inviting several contacts per client. See seats.
Nothing is destroyed. Your data stays and stays readable. Pro areas stop accepting new actions, submissions keep arriving and wait, and everyone keeps their login – even if you are over the seat limit. See when a plan lapses.
No. Going over the cap is allowed and never punished. All 5 keep working. The rule only blocks the next add. See seats.
No. Pro is a single tier. The only choice is monthly or yearly.

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Roles and permissions

Owner, Admin, Project Manager, Finance, Member, Contractor and Client. See roles and permissions.
Exactly one capability: deleting the workspace. Everything else is identical. See the permissions matrix.
Contractor is narrower. A Contractor tracks time and works tasks but cannot see your client list and cannot build reports. See manage contractors.
Yes, from the same 66 capabilities. You need role.manage. Deleting the workspace can never be granted to a custom role. See custom roles.
That is supervision scope. A capability says may you; a scope says for whom. Both have to pass. See supervision scope.
Yes, and only off. Per-person overrides are deny-only – they can never grant something the role does not already include. See per-person permissions.
Cost is its own capability, separate from billing rates. Someone can see what you charge without seeing what you pay. See cost rates.
A workspace has one Owner. For a second person with near-total control, use Admin. To hand the business over, transfer ownership. See change someone’s role.

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Apps and missing features

Four possible reasons, and they look different. Gone entirely means an app is off. Visible but blurred means the plan. A missing button means a permission. A missing row means scope. See I cannot see a feature.
Never. It only hides the area. Everything comes back untouched when you switch it on again. See apps and modules.
It needs Work schedules, because expected hours and absence come from a schedule. Switching Time Clock on pulls Work schedules in.
Time Clock and Location rules. Both change how a team works day to day, so they are opt-in. See the apps reference.

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Tracking time

Both produce the same time entry. A timer runs live; a manual entry is typed after the fact. Reports can tell you which. See how to track time.
Set an idle threshold so a forgotten timer prompts you. See time policies.
Rounding. Your workspace can round billable duration to 6, 15 or 30 minutes. The tracked duration is never changed. See missing or wrong hours.
Day boundaries come from a person’s work schedule, not from the workspace. Two people on different schedules genuinely have different days. See schedule timezones.
Whether an hour can appear on an invoice. Non-billable hours are still tracked and still count toward a timesheet. See billable vs non-billable.
Yes, with the right permission and if they are in your scope. See track time for someone else.
Time Clock records presence at work – clocking in and out. Time tracking records hours against a task. See Time Clock.

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Timesheets and approvals

Submitted means the person is finished and has sent the week for review. Approved means a reviewer accepted it. See timesheet statuses.
That is what makes a timesheet a record. Ask for the approval to be reopened, or post an adjustment if the period is closed.
Reopening unlocks the period for rework. An adjustment adds or subtracts hours on locked time without unlocking it, leaving the original entries untouched. See adjustments.
No. Closing is deliberate and permanent. Use an adjustment to correct closed time. See close a period.
Someone with the right permission can submit on their behalf, if that person is in their scope. See submit on behalf of someone.
They come from the person’s work schedule, adjusted for days off, holidays and approved leave. See expected vs tracked hours.

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Budgets, rates and money

An estimate is on a task – how long the work should take. A budget is on a project – the ceiling for the whole engagement. See budget vs estimate.
Billable is what you charge the client. Cost is what the person costs you. Margin is the gap. See rates explained.
Correct. Every entry captures its rate when it is created, so an invoice you already sent cannot change value later. See rate snapshots.
Most specific wins: task, then project member, then the person, then the client, then the workspace default. See how rates are chosen.
Yes – a budget with a monthly period. See recurring retainers.
Yes. Money is never quietly converted – if two currencies meet without an exchange rate on file, the write is refused rather than guessed. See currencies and exchange rates.

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Invoicing

Only approved or locked, billable time can be invoiced. Draft, submitted and non-billable time is filtered out. See invoice problems.
No. Only drafts are editable. Void it and raise a new one. See void an invoice.
It goes back to locked and can be invoiced again. Nothing is lost.
Yes, up to 64 characters, and they have to be unique. See invoice numbering.
Yes, through the client portal. See portal invoices.

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Reports

Expected, and both are correct. Report rows are filtered by supervision scope. See report permissions.
Budget lives on the Projects source, not on Time entries. Rebuild the report on Projects. See report metrics.
Money columns are gated by capability. Profit and margin need both cost and billing visibility. See report metrics.
The Reports app is free. Custom reports, scheduled delivery and export are Pro.
Yes. That is the point of archiving rather than trashing. See archive, trash and delete.

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Notifications

Because you did it. The person who acts is excluded from the notifications about it. See email not arriving.
Yes, per category, in your own settings. Security and account notices always send. See your notification settings.
Yes. Set a category to daily or weekly. Digesting is opt-in – by default everything arrives immediately. See digests.
No. They live on the person. An admin sets the defaults new people start from.

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Your data

Archive hides finished work but keeps it in reports. Trash is a staging area before deletion and is restorable. Delete is permanent. See archive, trash and delete.
30 days by default. A workspace can set 7, 14, 30, 60 or 90. See trash and restore.
Yes, in full, whenever you like – every record type as its own CSV, in one bundle. See export your data.
It stays. Invoices and reports depend on it. Remove them from the workspace rather than deleting anything. See remove a member.
Yes, and it is permanent. If you are the only Owner of a workspace other people work in, you have to transfer ownership first. See delete your account.

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Everything else

Yes, plus an Android home-screen widget. See the mobile app.
Yes – planned blocks and Google Calendar stay in step both ways. See Google Calendar.
Yes, over HTTPS webhooks. See webhook events.
A few. The command palette is the main one. See keyboard shortcuts.
Any modern, up-to-date browser. See browser support.
No count or storage caps on clients, projects, tasks, time entries, invoices or attachments. The real limits are listed on limits and quotas.
Email [email protected]. See contact support for what to include.

Troubleshooting

Something is not working.

Glossary

Every term, defined once.

Permissions matrix

Every capability against every role.

Quickstart

Set up and track your first hour.

Limits and quotas

The real ceilings.

Contact support

Get a human involved.