Skip to main content
Voiding cancels an invoice and releases its time entries and expenses so they can be billed again. It cannot be undone.

​
When to void

See /invoicing/record-a-payment for credit notes and write-offs, and /invoicing/edit-a-draft-invoice for drafts.

​
What voiding does

1

The invoice is marked Void

A large diagonal VOID watermark appears across the document, on screen and in the PDF.
2

Time entries are released

Every time entry on the invoice goes back to locked, which means it becomes selectable in the invoice builder again.
3

Expenses are released

Every billable expense on the invoice goes back to approved.
4

The lines are kept

The invoice keeps its line rows as a historical record. Only the links to the source time and expenses are undone.
5

The number is not reused

The invoice number stays with the voided invoice for good. See /invoicing/invoice-numbering.

​
What voiding does not do

​
Which invoices can be voided

Any invoice that is not already final.

​
How to void

1

Open the invoice

Click its row in the Invoices list.
2

Open the Actions menu

Click Actions at the top right.
3

Choose Void invoice

It is at the bottom of the menu, styled as a destructive action.
4

Read the confirmation

The modal is titled “Void Invoice INV-000042?” and says: “This permanently voids the invoice. All 6 linked time entries will be released back to locked so they can be re-invoiced. This can’t be undone.”
5

Type the invoice number

The field is labelled Type the invoice number to confirm. Copy the number from the modal and paste it in. The confirm button stays disabled until it matches.
6

Click Void invoice

You see a confirmation naming how many time entries were released.
Voiding cannot be undone. There is no unvoid, and the invoice number is never reused. Be sure before you confirm.

​
Example

Daniel sent Bluebird Coffee an invoice, then Priya spotted that the whole thing was raised against the wrong project – the hours belong to the Monthly Retainer, not the Website Redesign.
1

Void

Daniel opens INV-000042, clicks Actions → Void invoice, types INV-000042 and confirms. The invoice shows the VOID watermark. Six time entries are released.
2

Rebuild

He creates a new invoice, picks Bluebird Coffee, sets Project to Monthly Retainer, and the six entries appear in the picker again.
3

Send

The new invoice takes the next number, INV-000043. INV-000042 stays in the list, voided, as the record of what happened.
He emails Ruth to explain, because voiding does not notify the client.

​
Who is notified

Your workspace owners and admins get an internal notification that an invoice was voided. The person who voided it is not notified about their own action. The client is not notified. If they already have the invoice, tell them yourself.

​
Permissions

The Void invoice item only appears when you hold the capability and the invoice is not already void. Voiding requires the Invoices app to be on. See /invoicing/invoice-permissions.

​
What happens next

  1. The invoice stays in the list with the Void status.
  2. Its time and expenses are available in the invoice builder again.
  3. No further payments, credit notes or write-offs can be recorded against it.
  4. The PDF still exports, with the VOID watermark.

​
Common questions

No. Void is final. Raise a new invoice from the released time.
No. Paid is final. If a payment was recorded in error, you cannot reverse it by voiding.
They stay on the voided invoice as a record. Reconcile them in your own accounts.
If they have portal access, they see the invoice with its void status. They are not emailed about it.
No. It stays in the list permanently. Deleting an invoice is not offered.
No. The number stays with the voided invoice, and the automatic sequence never goes backwards.
No. Budget consumption comes from tracked time, not from invoices, so it is unaffected either way.

​
Troubleshooting

Invoice statuses

Which statuses can be voided.

Record a payment

Credit notes and write-offs.

Edit a draft invoice

The gentler fix for a draft.

Invoice from tracked time

Re-billing the released time.

Invoice numbering

Why the number is not reused.

Invoice permissions

Who can void.