Delete your account

Deleting your account closes your login and removes you from every workspace you belong to. It happens at once, and it cannot be reversed.

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Before you start

Delete your account only if you want to end your login everywhere. If you want out of one workspace, ask an admin to remove you instead. See Leave a workspace. If you are the only Owner of a workspace that other people work in, you must hand it over first. The confirmation will not unlock until you have.

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How to delete your account

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What the dialog asks you

Every workspace you belong to falls into one of three cases. If none of your workspaces need a decision, the dialog says so: nothing needs handing over, and you are removed from the workspaces you belong to.

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When nobody can take a workspace over

Some workspaces have other people in them, but none who can own it. That happens when everyone else is a client contact, is deactivated, or has never signed in. The dialog says so and offers no picker. You have to fix it before you can delete: make someone an eligible owner in that workspace first. The server refuses the delete either way, so there is no way around it.

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What is erased

Your identity is scrubbed:

• Your login. You can no longer sign in.
• Your name, including first and last name
• Your email address
• Your profile picture, both the uploaded one and the one from your sign-in provider
• The locale, timezone and date settings detected for you
• Every workspace membership you held

Your name is replaced with Deleted user everywhere it appears.

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What is kept

All of this stays exactly where it is, credited to Deleted user:

• Every time entry you tracked
• Your timesheets, including submitted and approved weeks
• Approvals you gave
• Invoices, payments and expenses you touched
• Tasks, comments and the audit trail

The record that this email address already used its free trial is also kept. Deleting and signing up again does not earn another one.

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What else happens in each workspace

The same clean-up runs as when a member is removed: The Owners and Admins of each workspace are told that you deleted your account, and who the new owner is where ownership moved.

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What anyone who tries to reach the account sees

A deleted account says so. It does not fail quietly and it does not look like a mistyped address.

• Anyone signing in with those credentials is told the account was deleted and that signing in again will not restore it.
• Signing up again with the same email address mints a fresh identity. Your old memberships, rates and history are not handed back.
• Being re-added to a roster by an admin does not resurrect the old account either. It creates a new one.

This is deliberate. An account you asked to erase must never come back to life for whoever next claims the address.

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Example

Maya Ellis is the Owner of Northwind Studio and also a member of a second workspace she set up alone. She opens My profile, scrolls to Delete account and clicks it. The dialog shows two things:

1. Northwind Studio – she is the only Owner and eleven other people work there. She picks Tom Whitfield as the new owner.
2. Her second workspace – nobody else is in it. She ticks the box agreeing it goes with her account.

The dialog then shows her email address with a copy button. She copies it, pastes it into the field, and clicks Delete my account. Tom becomes the Owner of Northwind Studio. Maya’s 340 tracked hours, her approvals and the invoices she sent all stay in Northwind, credited to Deleted user. Her second workspace is gone, along with its projects, time and invoices. She is signed out. Three months later Maya wants back into Northwind. Signing up again with the same address gives her a new, empty account. Tom sends her an invitation, and she joins as a new member.

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Common questions

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