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Your password is not stored in TimeTracker. It belongs to your sign-in provider, and you change it in that provider’s own window, reached from your profile.

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How to open the sign-in details window

1

Open your profile

Click your name and picture at the foot of the sidebar, then choose Profile. You land on /{workspaceSlug}/settings/profile.
2

Find the Account card

On the Profile tab, the Account card shows your picture and the email address you sign in with.
3

Click Manage account

The sign-in details window opens on top of the page. Change what you need, then close it.
Your name and picture update in TimeTracker as soon as the window makes the change. You do not need to sign out and back in.

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What you can change there

The window covers everything that belongs to your login:
  • Your password
  • Your name and profile photo
  • Your email addresses
  • Two-step verification
  • Connected accounts, if you sign in through another service
  • Your active devices and sessions
Exactly which options appear depends on how sign-in is set up for your account. If an option is not there, it is not available to you, and no setting inside TimeTracker will bring it back.

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If you signed in with a social or single sign-on account

Some people sign in through another service rather than with a password. If that is you, there may be no password on this account to change at all. Your sign-in is controlled by that other service. Change the password where that account lives, and the change applies the next time you sign in to TimeTracker. If you are not sure how you sign in, open the sign-in details window and look at your connected accounts.

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If you cannot sign in at all

You cannot reach your profile while you are signed out. Use the forgot-password path on the sign-in screen instead. The sign-in screen also handles single sign-on and email verification. If that does not get you back in, see Contact support.

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Two things TimeTracker does hold

Changing your photo with your sign-in provider does nothing if you have uploaded a picture inside TimeTracker. An uploaded picture always wins.
When a workspace shows you under a different name, the Account card on your profile says so and links to the record where that name is set.

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Example

Tom Whitfield, an Admin at Northwind Studio, wants a stronger password. He opens the account menu at the foot of the sidebar, clicks Profile, and clicks Manage account on the Account card. In the window that opens he changes his password and turns on two-step verification. He closes the window and carries on working. Nothing else in Northwind Studio changes. Later he notices his old photo is still showing. That is because he once uploaded a picture inside TimeTracker. He clicks Use my account photo on his profile, and his new account photo takes over.

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Common questions

Your login is one account across every workspace you belong to. Sign-in and session behaviour is handled by your sign-in provider, and the window shows your active devices.
No. Nobody in TimeTracker can see or set your password. An admin can switch your access to a workspace off, or remove you from it, but that is not the same thing.
Yes. Your tracked time, timesheets and approvals belong to your account, not to an address.
Closing your account is done in TimeTracker, not there, because a workspace you own has to be settled first. See Delete your account.

Your profile

Where the Manage account button lives.

Delete your account

Closing your account for good.

Leave a workspace

Ending your access to one workspace.

Access and permission errors

When you are blocked from something.

Contact support

When you cannot get back in.