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Every time entry is either billable or non-billable. Billable hours can reach an invoice. Non-billable hours cannot – but they are still tracked, still count on your timesheet, and still cost the business money.

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Billable versus non-billable

The full concept, including how it interacts with expenses and invoicing, is on Billable vs non-billable.

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Setting billable on an entry

The Billable switch appears in three places.
1

Open the Time page

Click Time in the sidebar and go to the period.
2

Find the row

In List view each entry shows a Billable column with a green Billable badge or a grey Non-billable badge.
3

Open the row menu

Click the three dots at the end of the row.
4

Flip the flag

Choose Mark non-billable or Mark billable. You get a toast confirming which.
The flag can only be flipped while the entry is a draft. Once the period is submitted, approved or locked, the row menu greys out.

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What billable hours are worth

A billable entry carries a billable rate, frozen when the entry was saved. Its value is:
If your workspace rounds billable time, the rounded duration is what bills. The matching cost figure is:
Margin is the gap between the two. See Profitability and margin.

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Example

Sarah Lin works a 7-hour day on Bluebird Coffee – Website Redesign:
  • Tracked: 7 hours
  • Billable: 5 hours 30 minutes, worth $550
  • Non-billable: 1 hour 30 minutes
  • Cost at 45/hour:∗∗45/hour: **315** for all 7 hours
Her billable rate covers 5.5 hours, but Northwind pays her for all 7. That gap is exactly why non-billable time is still tracked.

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What happens next

Billable hours only reach an invoice once they are approved or locked. The invoice builder offers approved and locked billable entries that are not already invoiced. The chain is: Track → Submit → Approve → Invoice → Payment See Invoice from tracked time.

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Options and settings

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Permissions

Owner, Admin and Project Manager can see billable rates. Only Owner and Admin can see cost. Contractors and Members see neither.

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Common questions

No. Team meetings, admin, training and internal reviews should be non-billable, so a client is never charged for them and your utilisation numbers stay truthful.
Billable is set per entry. For work you never charge for, mark the entries non-billable as you log them, or use the row menu to flip them in one click.
No billable rate resolved for that person, project or client on that date. Set a rate – see Billable rates.
Yes. Tracked hours count toward an hours budget whether or not they are billable. A money budget is consumed by billable value.
No. Approved time is frozen. An approver posts an adjustment instead.

Billable vs non-billable

The full concept, across time and expenses.

Billable rates

What you charge a client per hour.

Invoice from tracked time

Turn approved hours into invoice lines.

Time policies

Rounding and what it does to billed hours.