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Everything about a live subscription is on one screen: Settings → Plan & billing.

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What the page shows

Once a workspace is paying, the billing page shows a single Pro plan card: The card mirrors what our payment provider has confirmed. It never guesses – if a change has been requested but not confirmed yet, the page keeps showing the old state until the confirmation lands.

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The controls

Cancel and Switch disappear once a cancellation is scheduled, and Resume subscription takes their place. There is only ever one sensible next action on the card.

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Switch between monthly and yearly

1

Open Plan & billing

Settings → Plan & billing.
2

Click Switch to yearly or Switch to monthly

The button names the cadence you are switching to.
3

Read the timing

Switching to yearly applies right away, and what you have already paid is prorated. Switching to monthly takes effect at your next renewal date – nothing changes before then.
4

Confirm

The page shows “Plan change requested” and updates once the change is confirmed.

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Seats change on their own

You never buy or release a seat by hand.
  • Add someone – invite a member, add one directly, or invite a client-portal contact – and the billed quantity goes up. An increase is prorated immediately.
  • Remove someone and the billed quantity goes down at your next renewal, not mid-period.
The Seats line on the plan card is the number you are billed for. See Seats for exactly who is counted.

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Example

Northwind Studio pays monthly for 12 seats.
  1. In March, Tom invites Jonas. Seats go to 13, and the increase is prorated on the spot.
  2. In April, Ana’s contract ends and Tom removes her. Seats stay billed at 13 for the rest of the month and drop to 12 at the next renewal.
  3. In May, Maya clicks Switch to yearly. It applies immediately and the months already paid for are prorated.

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Options and settings

Receipts and payment notices go to the current owner of the workspace. If you transfer ownership, they follow the new owner.

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Permissions

If you do not hold billing.manage, the page reads “Only workspace owners and admins can change billing” and the buttons are not shown. billing.manage is a capability, so a custom role can be granted it – see Roles and capabilities.

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What happens next

  • A cadence switch shows in the app once it is confirmed, not when you click.
  • A seat change is reflected on your next invoice.
  • Nothing about your data changes when you change cadence.

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Common questions

In the billing portal, behind Manage billing. See Payment methods and receipts.
The page mirrors confirmed state. Give it a few seconds. If it has not changed after a minute, reload.
No. Seats follow the number of people with access, so the bill and the roster can never disagree.
A decrease applies at your next renewal, not mid-period.
A payment failed. You keep Pro features through a grace window while you fix the card. See When a plan lapses.
A paused status can appear on the plan card, but pausing is done through the billing portal rather than the TimeTracker screen.

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Troubleshooting

Payment methods and receipts

Update a card, find an invoice.

Cancel or downgrade

End a subscription cleanly.

Seats

How the billed quantity is calculated.

When a plan lapses

Trials, failed payments and grace windows.

Billing troubleshooting

When something does not update.

Roles and capabilities

Who holds billing.manage.