The timer will not start or stop
An entry will not save
All of these come from Settings → Time policies. See
Time policies.
An entry will not change
Hours are missing or wrong
My total is lower than what I tracked
My total is lower than what I tracked
Check whether an entry was deleted. Deleted time leaves every total
immediately. Also check you are looking at the right period – the Time
page groups by your workspace’s timesheet period, which may be two weeks or a
month.
An entry landed on the wrong day
An entry landed on the wrong day
Entries belong to the day they started, read in the workspace timezone.
An entry that crosses midnight shows a small
+1 beside its end time and
stays on the earlier day.The invoice bills fewer hours than I tracked
The invoice bills fewer hours than I tracked
Your workspace rounds billable time. The exact tracked hours are always kept;
the rounded figure is what bills. Check the rounding increment in
Settings → Time policies.
An entry shows no money value
An entry shows no money value
No billable rate resolved for that person, project or client on that date, or
the entry has no project. Attach the project, then set a rate – see
Billable rates.
Hours are not showing on the project budget
Hours are not showing on the project budget
An entry with no project never reaches a budget. Open the entry and attach
the project.
The overlap warning
Saving an entry that shares time with another one produces:Entry saved. Heads up – it overlaps another entry on your timesheet.This is a notice, not an error. The entry saved. TimeTracker never blocks an overlap – you may log time however you need to. If the overlap was a mistake, edit or delete one of the two entries. A deleted entry stops causing the warning.
A control is missing
Remember the difference: an app that is off is hidden entirely. A feature not
on your plan stays visible with a paywall. See
I cannot see a feature.
Idle detection problems
Both idle choices stop the timer. Keep time saves the whole span;
Discard idle time ends the entry at your last activity. Neither one pauses.
Location rules are blocking you
If your workspace uses location rules and you are off-site, tracking or clocking in may be held back. You get a banner explaining it, and nothing you have already tracked is affected. See Location rules overview.Still stuck
Gather this before you ask for help:- The exact message you saw.
- The date and person the entry belongs to.
- The entry’s status – draft, submitted, approved, locked, invoiced.
- Your role, and whether the app is on in Settings → Apps.
Related guides
Time policies
The rules behind most refusals.
Time tracking permissions
Why a control may be hidden.
Missing or wrong hours
Tracking down a total that does not add up.
Timesheet problems
Submission and approval issues.