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Cancelling stops the next charge. It does not stop your work – Pro stays on until the end of the period you have already paid for, and then the workspace moves to Free.

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What cancelling does

There is no separate “downgrade” action. Free is what a workspace falls back to, so cancelling is the downgrade.

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How to cancel

1

Open Plan & billing

In the workspace, go to Settings, then Plan & billing.
2

Click Cancel subscription

It sits in the footer of the plan card.
3

Read the confirmation

The dialog names the exact date Pro stays active until, and confirms that nothing is deleted and every report stays readable on screen.
4

Confirm

Click Cancel subscription in the dialog. The page then shows Access ends with that date in place of Renews.

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How to undo it

While a cancellation is scheduled, the plan card shows a single Resume subscription button. Click it and the subscription renews as normal. The Cancel and Switch buttons come back.

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What changes when the workspace reaches Free

Nothing is deleted. Everything you have ever tracked stays readable on screen. Your team also stops being able to add people once the workspace is at or over 3. Everyone already there stays. See Seats.

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Example

Northwind Studio pays monthly, renewing on the 18th. On 3 May Maya cancels.

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Options and settings

If cost is the reason, consider removing seats you are not using first. Seats follow the people with access, so removing a member or revoking an open invitation lowers the bill at your next renewal.

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Permissions

If you do not hold billing.manage, the buttons are not shown and the page says only owners and admins can change billing.

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What happens next

  • You are not charged again once the cancellation takes effect.
  • On the day it takes effect, paid features stop accepting new writes.
  • Submitted timesheets, timecards, expenses and leave requests build up in their queues, safe, until you pay again.
  • The billing page shows the Free plan card with an Upgrade to Pro card under it.

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Common questions

Cancellation takes effect at the end of the period you have already paid for, so you keep what you bought rather than being refunded for it.
No. A lapse never destroys data. If you want your workspace gone as well, that is a separate, deliberate action – see Delete a workspace.
Yes, and do it before the plan ends. Exports is a Pro feature, so export while you are still on Pro. See Export your data.
No. A workspace over the 3-seat Free limit keeps every person it has.
No. Client portal is a Pro feature. Portal contacts stay in the workspace but the portal locks until you upgrade.
Upgrade again from the same page. Everything turns back on, including the whole backlog waiting in approval queues.

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Troubleshooting

When a plan lapses

Exactly what locks, and what does not.

Export your data

Take a full copy before you go.

Manage your subscription

Cadence, renewal and resume.

Seats

Lower the bill by freeing seats.

Delete a workspace

If you want it gone entirely.

Free vs Pro

What you keep on Free.