The three daily reminders
All three are on by default.
Morning
Described as “Today’s tasks, every working day.”- If you have work due today, you get Your day with the list.
- If you have nothing due today, you get Nothing planned today: “You have nothing due today. If that is not right, add what you are working on so your day is accounted for.”
Evening
Described as “Only if tomorrow has nothing planned.” You get Nothing planned tomorrow: “You have nothing due tomorrow yet. Worth a minute now to line up the day, so tomorrow starts with a plan.”Before your day ends
Described as “Anything due today or already overdue, in one email.” This one has no fixed clock time. It fires a chosen number of hours before your working day ends, worked out from your schedule each day. If your schedule gives nothing usable, it falls back to 17:00. It rolls “due today” and “already overdue” into one message. The subject takes one of three shapes:Setting your own times
1
Open your profile
Click your avatar, then Notifications.
2
Find Your daily reminders
Described as “Three checks a day, sent in your own timezone. Switch off any
you do not want.”
3
Switch a slot on or off
Each of the three has its own switch.
4
Set the time
Morning and Evening each take a time. The deadline reminder takes a lead
time instead.
5
Go back to the workspace time if you want
Once you have set your own, a link appears – Use the workspace time
(HH:mm). Click it to go back to inheriting.
The deadline lead time
A dropdown with six choices:What each label under a switch means
Your time versus the workspace time
Two different rules apply, and mixing them up causes most reminder confusion.
So an admin switching a slot off is a floor you cannot raise. An admin setting a
time is only a suggestion once you set your own.
Your timezone
Reminders land in your timezone, taken from the work schedule you are assigned to. If a workspace admin sets 08:00 from London and you work in Bangalore, you get it at 08:00 Bangalore time. If your schedule names no timezone, the workspace timezone is used. See Schedule timezones.When a reminder does not fire
Every send is checked against four things. All four must pass:1
The slot is on
Both at workspace level and yours.
2
You are still in the workspace
Removed members stop receiving reminders.
3
Today is a day you work
Your schedule decides. No reminders on your days off.
4
You are not on approved leave
Approved time off silences reminders for those days.
A brand-new member can wait up to a day for their first reminder. Reminder
schedules are built by a nightly pass, so someone who joins at 11:00 today
usually starts the following morning.
Reminders you do not configure
These fire automatically. There is no setting for them – they follow the Approvals, Money or Daily reminders category on your notification settings like any other notification.
The task due soon reminder re-checks before it sends. If the task was
finished, unassigned or its date moved, nothing goes out.
Example
Sarah Lin starts at 07:00, earlier than Northwind Studio’s 09:00 norm.
On a Tuesday with two Bluebird Coffee tasks due and one overdue from last week,
her 13:00 message reads 3 need attention.
On Saturday she gets nothing. It is not a working day.
The following week she takes approved leave. No reminders arrive for those days
either.
Options and settings
There is no weekday picker. Your work schedule decides which days you get
reminders.
Permissions
What happens next
A change applies from the next scheduled run. Changing your morning time to 06:00 after today’s 08:00 has already fired takes effect tomorrow.Common questions
Why did my reminder not arrive?
Why did my reminder not arrive?
Work down the list: is the slot on for both you and the workspace, are you
still in the workspace, is today a working day for you, and are you on
approved leave? Any one of those stops it.
Can I pick which weekdays I get reminders?
Can I pick which weekdays I get reminders?
No, and you do not need to. Reminders follow the work schedule you are
assigned to, so your days off are already excluded. See
Working hours and days off.
Why is my reminder in the wrong timezone?
Why is my reminder in the wrong timezone?
Your timezone comes from your work schedule, not from your browser and not
from the workspace. Check which schedule you are on.
I set my own time. How do I go back?
I set my own time. How do I go back?
A link appears under the switch – Use the workspace time (HH:mm). Click
it and you inherit again.
Why is my switch greyed out?
Why is my switch greyed out?
An admin switched that slot off for the whole workspace. The label under it
says so. You cannot turn it back on for yourself.
Why do I never get the deadline reminder?
Why do I never get the deadline reminder?
Because you have nothing outstanding. It stays silent when there is nothing
due today and nothing overdue.
Are reminders ever delayed or bundled?
Are reminders ever delayed or bundled?
No. A reminder is never held back and never rolled into a summary. The whole
point is that it lands at the moment you picked.
Troubleshooting
A brand-new person gets no reminders. Wait a day. Reminder schedules are built by a nightly pass. Reminders arrive at the wrong hour. Check the timezone on the work schedule you are assigned to. That, not your browser, decides. The deadline reminder arrives at an odd time. It fires relative to when your working day ends, so it moves with your schedule. A day with a 15:00 end and a 3-hour lead sends at 12:00. No reminders on some weekdays. Those days are not working days on your schedule, or you are on approved leave.Related guides
Your notification settings
The screen reminders live on.
Workspace defaults
Set reminder defaults for everyone.
Schedule timezones
Where your timezone comes from.
Notification types
Every notification, its trigger, and its recipients.
Timesheet reminders
Nudging people to submit their week.
My schedule
The working days reminders follow.